Foire aux questions

A health check-up, also called an annual examination, is a complete examination allowing you to take stock of your health.

Yes, prescriptions can be renewed, if the doctor deems it appropriate, during a medical consultation. In some cases, additional tests or consultations may be requested.

No, we do not do radiology on site. On the other hand, when it is necessary to have any scan, our team can direct you to a radiology center with the request of a doctor. In any case, if necessary, during the consultation the doctor can provide a request for a specialist doctor.

We do not have a gynecologist on site at Clinique Médicale 360, but our general practitioners offer certain women’s health services. For example, it is possible to do the PAP test. When it is necessary to see a gynecologist, our team can direct you to a gynecology clinic with a doctor’s request.

Yes, Clinique Médicale 360 and its family doctors are accepting new patients. It is possible to have complete support or to consult periodically.

Some services are reimbursed and others are not, depending on the insurance policy you have. You need to verify this information with your insurance company before making an appointment.

Clinique Médicale 360 does not do business with any insurance company. The billing is paid by the customer and he can subsequently file a claim with his insurance company. Please note that it is important to contact your private insurance company beforehand, as certain services may or may not be reimbursed.

Medical services offered in a private clinic are not covered by the Régie de l’assurance santé du Québec (RAMQ). Fees are paid by clients.

Plan for 30 to 45 minutes. This gives us enough time to review your trip details, assess your health needs, administer any vaccines, and answer your questions.

No. You can book a travel health consultation directly; no referral is needed.

Travel health consultations and most travel vaccines are not covered by RAMQ. This is a private pay service. We’ll provide a detailed receipt you can submit to your private insurance.

Absolutely. While 4–6 weeks is ideal, we can still help with same-week or next-week departures.

Online payment by credit card is required.

It’s an asynchronous dermatology consultation: you describe your skin problem and send photos via secure messaging, without a video appointment or having to leave home. Your dermatologist evaluates your case and responds with a treatment plan, usually within 48 hours.

You create your file and complete payment, you upload your photos, your dermatologist reviews your case, then you receive an evaluation, recommendations, and, if necessary, a prescription. Everything is handled through the secure messaging system.

Our service focuses on the treatment of acne in its various forms: hormonal, inflammatory, cystic, and persistent or recurring breakouts. If your dermatologist determines that another condition or an in-person exam is needed, they will refer you to the appropriate resource.

Your case is reviewed by Dr. Robert Solomon, dermatologist and member of the Collège des médecins du Québec.

You will usually receive an evaluation within 48 hours (business days) of submitting a complete set of photos.

The cost is $195 per consultation. A follow-up session, if needed, also costs $195.

Anyone 16 years of age or older residing in Quebec.

No. The consultation takes place through secure messaging, with no video appointment required.

Yes. Communications are sent via encrypted messaging, and your health information is handled in accordance with Bill 25 on the protection of personal information. Your photos are used solely for your medical evaluation.

Take 2 or 3 clear, well-lit photos (natural light is ideal), one close-up and one from a distance to show the location. Avoid filters and make sure the area is clean and clearly visible.

Certain conditions require a physical exam or a biopsy. If so, your dermatologist will refer you to an in-person consultation at one of our clinics (Pointe-Claire or Mile-Ex) or to the appropriate resource.

This service is offered in private practice and is not covered by RAMQ. If you have any questions regarding insurance coverage, please check with your insurer.

Yes. If appropriate for your condition, a prescription can be sent directly to your pharmacy.

Depending on your medical evaluation, a dermatologist may recommend different types of acne treatments based on the type and severity of your acne (mild, moderate, or severe). Treatment options may include:

• Topical creams or gels
• Oral or topical antibiotics
• Hormonal treatments, when indicated
• A personalized dermatological skincare routine

Each treatment plan is tailored to your specific condition to ensure effective and safe care.

A nurse practitioner is a highly qualified healthcare professional who can see you quickly, assess your health, make diagnoses for common or acute health issues, prescribe tests and treatments, renew prescriptions, and provide medical follow-up.

They are an excellent primary care alternative for many situations requiring medical evaluation when there is no immediate life-threatening emergency, and they often help avoid a visit to the emergency room.

No. Consultations with a nurse practitioner at Clinique Médicale 360 are available without a family doctor. This service is ideal if you need a quick appointment.

You can book an appointment online or by phone at 514-375-2705. Consultations are available by appointment in a private clinic.

A Nurse Practitioner (NP) can:

• Assess and diagnose health conditions
• Prescribe tests and treatments
• Renew your prescriptions
• Provide personalized medical follow-up (in collaboration with the care team as needed)

The NP works alongside other healthcare professionals, including doctors, to ensure comprehensive and safe care.

Yes. Most private or professional insurance plans offer partial or full reimbursement for nursing services, including consultations with a Nurse Practitioner (NP), under the “nursing care” or “paramedical services” section, depending on your plan.

Reimbursement varies by insurer (annual maximum, coverage percentage, receipt requirements). A detailed receipt will be provided after your consultation to help with your insurance claim.

We recommend checking directly with your insurance company to confirm whether services from a Nurse Practitioner (NP) are covered under your plan.

The forms can usually be completed during a medical consultation, if the physician deems this possible. Please e-mail the document in question to [email protected] before making an appointment. This is to ensure that the doctor is able to complete the document. Additional charges apply.

If you book an appointment by phone or online early in the day, we can usually offer you a same-day or next-day consultation. We do our best to provide consultations as quickly as possible.

Yes, we offer on-site urine testing. Our nurses can also draw blood if the patient presents with a doctor’s request. These services are available at an additional cost. We don’t perform ultrasounds on site, but our team can refer you to a clinic with a doctor’s referral when necessary.

We have different types of packages. These include a health check-up and other services. For full details, click here.

Yes, the package is paid in one instalment on the same date each year.

Yes, all our doctors are bilingual (French and English). Some even speak a third language.